Support
How can we help?
Most answers are below. If yours isn’t, write to us — please don’t include the content of your notes, we never need it to help you.
- Connect your partnerInvite code, one-time use
- What my partner seesRatings, statistics, what you share
- DisconnectingShared drawings are kept 7–28 days
- Subscription & refundsCancel, restore, one for two
- AI reflectionsPermission and what is sent
- Forgot your app PIN?Reset without losing entries
- Notifications & languageReminders, partner alerts
- Signing inApple or Google, same way each time
- App lock & Face IDA PIN of its own, not your passcode
- Export as PDFTake your statistics with you
- Deleting your accountPermanent and immediate
Connecting with your partner
Open the Us tab and create an invite code. Your partner enters it in their own WeOnly app, and the connection becomes active once you accept their request. Each code can be used only once.
What can my partner see?
Your closeness ratings and statistics, and only from the day you connected — nothing from before, such as a previous relationship. They also see what you choose to share: drawings, daily question answers and the compatibility items you both said yes to. Your notes, tags and AI reflections are never shown to your partner, and you can hide any single day.
Disconnecting
You can disconnect at any time in the Us tab. You choose how long shared drawings are kept (7 to 28 days) in case you reconnect; after that they are deleted. Your own entries are not affected.
Subscription and refunds
WeOnly Pro is billed by Apple. To cancel, open iPhone Settings → your name → Subscriptions → WeOnly. Cancelling stops the next renewal; Pro stays active until the end of the period you paid for. Refunds are handled by Apple at reportaproblem.apple.com.
After reinstalling the app or switching iPhones, tap Restore purchases on the WeOnly Pro screen. One subscription also covers your connected partner while you are connected; it stops as soon as either of you disconnects. To change who pays, the other partner subscribes with their own Apple ID, then you cancel yours. A subscription belongs to one WeOnly account at a time — restoring it on another account moves it there.
AI reflections
The weekly reflection and the 28-day deep check are written by AI (Anthropic’s Claude). Before your first reflection, the app shows exactly what is sent and asks for your permission; without it, nothing is sent. A note is included only if you switch on Share this note with AI for that note. You can withdraw permission at any time in Settings → AI reflections.
Your first reflection is free; after that, reflections are part of WeOnly Pro. Reflections are meant for self-understanding and are not medical or therapeutic advice. If a reflection seems wrong or offensive, report it from the reflection itself.
Forgot your app PIN?
On the lock screen, tap Forgot PIN? and then Sign out and reset. Your entries are stored on our servers, so after you sign in again with Apple or Google everything is still there.
Notifications and language
Turn reminders and partner notifications on or off in the app under Settings → Notifications. The app language is chosen under Settings → Language and does not depend on your iPhone’s language.
Signing in
You sign in with Sign in with Apple or Continue with Google — there is no password. Your account is tied to that sign-in, not to an email address, so “Hide My Email” works exactly the same. Always come back the same way: signing in another way creates a new, empty account.
App lock and Face ID
Turn it on in Settings → App lock. WeOnly then asks for its own 4-digit PIN, or Face ID, whenever it opens. The PIN belongs to the app and stays on your iPhone — it is not your iPhone passcode, and we never receive it.
Export your statistics as PDF
On the Statistics screen, tap the share button at the top to export your statistics as a PDF — to keep, or to share with a therapist. The PDF never includes your note text or your partner’s data. PDF export is part of WeOnly Pro.
Deleting your account
Go to Settings → Delete Account. This permanently deletes your account and everything you have saved — entries, notes, reflections and your partner connection — and cannot be undone. Deleting the app alone does not delete your account, and an active subscription must be cancelled separately with Apple.
Exactly what we store, and why, is described in our Privacy Policy.